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Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Our employees enjoy:
Compensation package inclusive of base plus incentive and shift differential for some shifts
Convenient onsite clinic,7-days per week providing affordable healthcare access
Free shuttle service
Health Insurance Benefits
Company paid Life Insurance coverage
Free internet access
Flexible shifts
Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
Active Sports Programs with vibrant interdepartmental and business house competitions

Customer Care Associates perform the following duties:
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Provides functional guidance, training and assistance to lower level staff
Provides assistance, training and troubleshooting support to lower level staff
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
Prepares standard reports to track workload, response time and quality of input

Minimum requirements:
Four CXC subjects including English Language and Mathematics or Principles of Accounts
Flexibility to work any 8 hour shift between 10:00 a.m. to midnight including Saturdays and holidays
Basic computer and internet knowledge and be able to type 25wpm
Excellent customer service and communication skills (verbal & written)
Excellent listening skills
Excellent time management and prioritization skills
Adaptable to manage change while maintaining a positive attitude
Strong attention to details


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